We have found that some users experienced access issues as a recent update to Android has been automatically disabling previously set permissions.
If you have an android phone and are experiencing access issues please check your phone permissions, and ensure that the 'Nearby Devices' permission is enabled.
If you have an android phone and are experiencing access issues please check your phone permissions, and ensure that the 'Nearby Devices' permission is enabled.
On the day of your booking, to verify your phone permissions, please go to the Access screen of your app. If your settings have been disabled, select 'Go to Settings'.
You can also verify your phone settings prior to your booking date by following the below steps:
You can also verify your phone settings prior to your booking date by following the below steps:
- Select Phone Settings
- Select BaseUp
- Enable 'Nearby Devices'
- Disable 'Remove permissions if app is unused'
Please refer to the below screenshots with further instructions on correcting your phone settings. If you need any further assistance, please contact us at team@baseup.com.au.
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