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  1. BaseUp Parking
  2. BaseUp App | Driver Knowledge Centre
  3. BaseUp | FAQ

BaseUp | FAQ

Frequently asked questions

  • Requesting a tax invoice
  • How can I view my transaction history?
  • I have an Android and I can't open the gates with BaseUp
  • How can I request a tax invoice ?
  • What is the difference between a range booking and a multi-day booking ?
  • I can't book specific times
  • Someone else parked in my bay
  • Can I update the date or time of my booking ?
  • I'm a Motorbike rider, can I use BaseUp ?
  • Why do I need to register my vehicle type ?
  • How can I make a range booking?
  • How can I edit my payment details ?
  • I can't login to my account
  • How can I edit my account details ?
  • Can I use my personal email ?
  • How do I update the vehicle on my booking?
  • How can I access the parking lot ?
  • How can I check which space I’ll be parking in?
  • Can I leave my car overnight ?
  • Can I enter the parking lot before my booking start time, or exit after my booking end time ?
  • I’m having trouble booking a space
  • When can I cancel my booking and not be charged ?
  • How can I cancel a booking and request a refund ?
  • I'm having trouble opening the boom gate and/or roller door
  • I use more than one vehicle, can I register multiple to my Profile?
  • What is BaseUp's service fee?
  • How will I find my car space?
  • Why do I need to enter my car height?
  • Can I enter and exit the parking lot multiple times during my booking?
  • I'm visiting another office. Can I get access to parking there?
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