BaseUp | FAQ
Frequently asked questions
- Requesting a tax invoice
- How can I view my transaction history?
- I have an Android and I can't open the gates with BaseUp
- How can I request a tax invoice ?
- What is the difference between a range booking and a multi-day booking ?
- I can't book specific times
- Someone else parked in my bay
- Can I update the date or time of my booking ?
- I'm a Motorbike rider, can I use BaseUp ?
- Why do I need to register my vehicle type ?
- How can I make a range booking?
- How can I edit my payment details ?
- I can't login to my account
- How can I edit my account details ?
- Can I use my personal email ?
- How do I update the vehicle on my booking?
- How can I access the parking lot ?
- How can I check which space I’ll be parking in?
- Can I leave my car overnight ?
- Can I enter the parking lot before my booking start time, or exit after my booking end time ?
- I’m having trouble booking a space
- When can I cancel my booking and not be charged ?
- How can I cancel a booking and request a refund ?
- I'm having trouble opening the boom gate and/or roller door
- I use more than one vehicle, can I register multiple to my Profile?
- What is BaseUp's service fee?
- How will I find my car space?
- Why do I need to enter my car height?
- Can I enter and exit the parking lot multiple times during my booking?
- I'm visiting another office. Can I get access to parking there?